Saturday, December 20, 2008

Waterstone's

Am having sever trouble with the above. Ordered the book online from them so I could use the gift card (Waterstone's in Ireland won't take them), and have had nothing but trouble.

Firstly, the order did not process the gift card, so the full amount got charged to my credit card. Very annoying.

Secondly, I still haven't received it, and it is now headaing towards 4 weeks after my order, even though they assure me it has been posted. I have been on holiday for the last week, so it could have arrived in the meantime, but I doubt it.

Thirdly, and this is the one that really got on my nerves, their customer services are SERIOUSLY bad. Absolutely atrocious. I asked the same 2 questions (why wasn't the gift card used, and when will it be delivered) 4 mails in a row and kept getting the same crappy canned answer back. Eventually gave up and demanded a manager, who preceeded to tell me the same thing. Oh the joys.

I am currently considering options. I threatened to cancel the payment off my credit card and report them to a consumer body, so this may be the only way to go about it. Will decided if it's still not arrived when I get back.